Carolyn Hopkins - you don't know her name, but you probably know her voice.
The 63-year-old woman from northern Maine is the voice of more than 200 airports worldwide. She's also the official spokeswoman of the New York City subway. And she works from home.
Hopkins records her clear, friendly soothing voice-overs from the comfort of her modest home office, announcing flight delays, giving safety advice, and welcoming arriving passengers.
"Traveling can be such a bummer these days that people need a friendly voice," Hopkins told CBS.
Next time you're at the airport, listen for Hopkins.
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