Iqaluit residents had trouble making long-distance phone calls for a couple of hours Tuesday afternoon.
A Northwestel spokesperson, Emily Younkers, said the problem stemmed from an effort to upgrade its services elsewhere.
"In an effort to upgrade services elsewhere, power levels out of Whitehorse increased beyond threshold. This overpowered the satellite and caused service degradation on some long-distance calls," she said.
Originally, Northwestel said the problem seemed to be a hardware issue with Telesat Canada's satellite service. Northwestel is a Telesat customer. Northwestel also said there was a chance the problem was due to a solar storm which expected to hit the Earth's atmosphere Tuesday evening.
John Flaherty, Telesat's marketing director, agreed, saying the problem was with Northwestel's equipment and was not related to the solar storm.
In October, a major long distance outage was caused by a malfunction of Telesat Canada's Anik F-2 satellite.

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