Florists worked through their busiest day of the year on Valentine’s Day, but that wasn’t much comfort to a local man who said he had some explaining to do when the flowers he ordered for his wife never arrived.
Frederic Pierre ordered flowers online the morning of Feb. 13 and asked them to be delivered to his wife on the morning of Valentine’s Day.
“By noon, I didn’t hear anything from my wife saying thank you, so I called them,” he said. He was directed to a voice-mail box that was full, and by the end of the day his wife still had no flowers.
“So I didn’t get her anything for Valentine’s Day and she got me something, so I felt pretty bad,” he said.
OttawaFlowers.com owner Pavel Bogdanov said his records show Pierre’s order was created, but never delivered and he doesn’t know what went wrong.
Of about 1,500 Valentine’s Day deliveries, 15 weren’t completed — only about one per cent of orders, he said.
“The majority of those were due to specific time lines that were unattainable due to Valentine’s,” he said.
OttawaFlowers.com had to stop taking orders at 10 a.m. on Valentines Day because they were so busy, said Bogdanov.
“Any florist who isn’t overwhelmed (on Valentine’s Day) isn’t a good florist,” he said.
Wednesday, Pierre got a refund and his wife got two bouquets — one Pierre ordered from another company to make it up to her and the late order from OttawaFlowers.com.
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