2 passengers were kicked off an Air Canada flight because they refused to sit in seats covered in puke

  • A woman said two passengers were kicked off an Air Canda flight after complaining about their seats.

  • Susan Benson shared a Facebook post that said the passengers boarded the flight and found seats covered in puke.

  • Benson said that after the passengers complained, security boarded the plane and escorted them off.

Security escorted two Air Canada passengers off a plane after they refused to sit in a seat someone had vomited in, a woman who said she was seated in the row behind them wrote on social media.

In an August 29 Facebook post, a user named Susan Benson said she watched two women and a man "struggle to get seated" on a flight from Las Vegas to Montreal. Benson wrote in her post that she noticed "a bit of a foul smell" but hadn't yet realized where it was coming from.

She said she soon learned someone had thrown up on the previous flight.

"Air Canada attempted a quick clean up before boarding but clearly wasn't able to do a thorough clean," her post read. "They placed coffee grinds in the seat pouch and sprayed perfume to mask the smell."

Benson did not respond to a request for comment from Insider, made outside of regular working hours.

Air Canada said they are in contact with the two passengers.

"We are reviewing this serious matter internally and have followed up with the customers directly as our operating procedures were not followed correctly in this instance," a spokesperson told Insider on Tuesday. "This includes apologizing to these customers, as they clearly did not receive the standard of care to which they were entitled and addressing their concerns."

The passengers in front of Benson told the Air Canada flight attendant their seat had residue on it, but Benson said the employee told the passengers the flight was full, and they had no other option.

"The flight attendant was very apologetic but explained that the flight was full and there was nothing they could do," Benson's post continued. "The passengers said they couldn't possibly be expected to sit in vomit for five hours."

Benson said the flight attendant returned with a supervisor, who told the passengers the same thing: The flight was full, and they had nowhere else to sit. Eventually, Benson continued, the employees gave them blankets to sit on and more wipes to clean the seats.

Air Canada planes sit on the tarmac at the airport.
Air Canada planes sit on the tarmac at Toronto Pearson Airport.Steve Russell/Getty Images

Benson wrote that after the passengers had settled in, "the pilot came down the aisle and very calmly knelt and told the two ladies that they had two choices: They could leave the plane on their own accord and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no-fly list" because they had been rude to the flight attendant.

Benson said the passenger seated next to the two women got involved and told the pilot they weren't being rude. The pilot reportedly returned to the front of the plane, and security guards escorted the women off, she continued.

Benson wrote that she complained to Air Canada and posted about the incident on their social media pages.

"I have no idea if they were actually placed on the no-fly list or not. I cannot stop thinking about these two ladies," Benson said in her post. "They did nothing wrong."

Read the original article on Insider