American Airlines flight attendant told passenger to go in a bag after plane's toilets overflow

Tanya Edwards

In what sounds like the most unpleasant flight to Hawaii ever, a flushed diaper caused a plane’s toilets to overflow, forcing passengers to urinate in bags and bottles.

Yep, things got messy last week on an American Airlines flight from Phoenix, Ariz., to Kona, Hawaii, NBC News 12 reports.

In video footage, a female passenger who urgently had to use the restroom spoke with a flight attendant, who agreed that the situation was “horrible” and offered the use of a plastic bag. 

“What do you mean I have to pee in a bag?” the woman asked in the video.

“[Inaudible] … They’re overflowing. This one has like this much left,” the flight attendant responded.

The woman who posted the video — who asked to remain anonymous out of embarrassment — told News 12, “You could see the passengers looking at each other in disbelief. And they also locked two of the lavatories, as far as I can remember, so there was no access to those whatsoever.”

“There was one lady who, unfortunately she had a toddler that needed to use the restroom, and same thing. She was told she had to use a bag,” she said.

The airline released a statement about the situation, confirming the problem with the lavatories, and claiming the toilets were working when the plane took off. It read, in part:

“We are very sorry for the trouble this caused the 187 passengers on Flight 663. Our customer relations team will be reaching out to all of the passengers on this flight to extend our apologies.”

“At American, lavatories must be working properly prior to departure. If an American flight is in the air, and all lavatories become inoperative, the flight will divert to the nearest suitable airport in order for maintenance to rectify the situation. Due to the location of the aircraft, the flight continued to its intended destination.”

The airline told Fox News that the issue was a diaper that had been flushed down one of the toilets.

“All passengers have been provided 30,000 AAdvantage miles, which is enough miles for a free roundtrip on American,” the rep continued. “It was later discovered that a diaper had been flushed down one of the toilets, which also caused a malfunction.”

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