Edmonton woman calls out WestJet after men’s clothing, cans of beer found in luggage

A woman travelling from Kelowna to Edmonton unpacked more than happy memories when she arrived home from her trip.

Nicole Squires discovered five cans a Coors Light beer and unwashed men’s clothing while unloading her luggage following a Westjet flight.

“When I opened it a beer fell out. I was like ‘Oh no, I have someone else’s luggage.’ Then I started going through it and I’m picking up men’s clothes,” she told CBC News. “Not just a random shirt or jeans – a full outfit.”

When Squires called Westjet’s customer service line, the company wasn’t able to give her much of an explanation, so she tweeted a photo of her acquired treasures.

Their response? What happens in Vegas…

When Squires again took to Twitter to call out the airline for their cavalier response, they tweeted back asking her to call customer service. When she did, Squires says she spoke to an apologetic staff member who said they would investigate.

Westjet spokesman Robert Palmer has addressed the issue, saying the baggage staff noticed the articles of clothing and beer cans next to Squires luggage, which was open, and just assumed it had fallen out. He also apologized for the “off the mark” response the airline had posted on Twitter.

Squires vows she’ll continue to fly with Westjet, but will make a point of tightly zipping up her bags.