Twitter user Raff tweeted about a delay after his flight from Vancouver landed in Toronto.
@AirCanada yvr to yyz - stuck on Tarmac no updates for 20 mins. What the hell hurry up.
— Raff (@rRaff_S) July 20, 2013
Air Canada, which routinely responds to complaints on Twitter, offered to look into the matter.
Another response from Yannick Charland, an Air Canada pilot, informed the frustrated passenger why the plane wasn't moving. But not without a dose airline attitude. Charland deleted the tweet but a screen capture posted by the National Post shows what it said.
"It’s a red alert. Ground staff not allowed to work due to lightning in the area. You justRead More »from Air Canada pilot responds to passenger complaint with snide tweet