Former CBC ombudsman Kirk LaPointe didn’t hesitate when asked to name the one character trait that someone in a top watchdog role – whether for a corporation or government – absolutely must possess to get a difficult jobdone.
Is it better to be thick-skinned? Stubborn? Tenacious?
“You have to have a lot of patience,” LaPointe told Yahoo Canada News.
“A number of people are bringing their complaints with a fair amount of anxiety. You have to sit back. Don’t judge. Get the complaint fully understood and then do your own investigation.”
At the same time, he said, “You have to find a way to make sure you’ve got the buy-in of the institution (you represent). You can’t be seen as an unfair figure who isn’t going to listen to them, as well.”
“It takes a lot more patience than you might imagine.”
Related stories:Read More »from Being the bad guy: What makes the ombudsman’s job so difficult