Video of customer using sign language to order at a Starbucks drive-thru goes viral

A recent encounter between a Starbucks barista and a customer is receiving a lot of attention and for good reason.

A Facebook video posted on Tuesday shows a customer named Rebecca King, who is deaf, placing an order at a local Starbucks drive-thru using sign language while the barista, signs back.

The footage along with King’s caption “Starbucks! This is what I’m talking about! Share it away! We can change the world!” has already racked up over six million views in just the two days since it was posted.

Thanks to the live two-way video link that was installed at the brand-new Starbucks in St. Augustine, Florida, King was able to place her order with 22-year-old barista, Katie Wyble, Fox 30 Action News Jax reports.

In the video, King is seen pulling up to the kiosk when a woman’s voice on the intercom asks King what her order is.

But after repeating the question and receiving no reply, Wyble pops up on the video monitor.

The two were able to see each other and King completed her order for two coffees, according to Fox 30 Action News Jax.

“It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!” King told First Coast News. “We all want to have that at every drive thru in the world.”

King admits that she first encountered the two-way video feature at Starbucks on Monday when she was unexpectedly surprised to see Wyble appear on the screen and began signing with her, reports First Coast News.

The very next day, King returned to capture the moment on video.

“I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble told Fox 30 Action News Jax.

“I hope it helps make more people aware of what they can to do serve others in their communities.”