United Airlines recently held the connecting flight for a passenger trying to get home to his dying mother.
The exceptional service earned the airline the Elliot Award for Excellent Customer Service.
Kerry Drake was trying to get from San Francisco, California, to Lubbock, Texas, to see his mother before she died.
To get there, he had to catch a connecting flight in Houston.
"I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day," he said. "But I needed to get there as soon as possible, so I took the risk."
Unfortunately for the hurried passenger, his San Francisco flight, Flight 667, was delayed, making his connecting flight seemingly impossible to make.
Flight attendants aboard the San Francisco flight, Sofia Lares and Lan Chung, did their best to comfort Drake — and relayed the number of the connecting flight to the captain.
By the time Flight 667 landed, the connecting flightRead More »from United Airlines holds flight for man rushing home to say goodbye to dying mother