Business Matters: New fee proposal could see airlines fork over millions for resolved complaints

Global News

A new proposal from Canada’s transport regulator would charge airlines $790 for each passenger complaint it resolves, regardless of which party wins the dispute. The Canadian Transportation Agency on Wednesday launched a one-month consultation on the proposed reforms, which would apply to valid customer complaints processed and settled by the regulator. Anne Gaviola has this story and more in Business Matters for Thursday September 19, 2024.

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