Matthew Hines didn't have to die.
That's the conclusion of a scathing report by Canada's prison watchdog, who found that staff at New Brunswick's Dorchester Penitentiary ignored repeated cries for help from the mentally ill man as he was dying.
Hines was beaten and repeatedly pepper sprayed by guards, force that correctional investigator Ivan Zinger deemed unnecessary and inappropriate.
A little more than an hour later, Hines was pronounced dead. He was 33.
After his death, Correctional Service Canada ordered the blood stains to be cleaned, "compromising the preservation of a potential crime scene."
Zinger slams a "flawed and self-serving" investigation by CSC that failed to take into account the gravity of what happened.
"In this case, given the catastrophic breakdown in the staff response it is appropriate to review and question the adequacy and appropriateness of CSC staff investigating and disciplining itself."
CSC apologized to Hines's family in a statement, admitting, for the first time, that his death may have been preventable.
The agency accepted all 10 recommendations made by Zinger, including that individual managers from CSC should be "held answerable and accountable" for the deficiencies that "directly contributed" to Hines's death.
It also apologized for providing misleading information to the public and Hines's family.
That includes a press release that said Hines was "found" in need of medical attention and that he received CPR.
"Our overall response will ensure, at the end of the day, that any medical distress situation results in a more timely and appropriate response with the primary focus of preserving life," the statement says.
Hines was serving a five-year prison sentence for bank robbery when he refused to return to his cell at Dorchester Penitentiary on the night of May 26, 2015.
Less than two hours later, he was pronounced dead.
During those two hours, Zinger documented 21 instances of staff not following policy.
That includes a rapid escalation of force, including five bursts of pepper spray to the face. Four of those bursts came in less than a minute, even though Hines appeared to be in control of guards.
"Please, please," Hines said after being pepper sprayed. "I'm begging you, I'm begging you."
Before losing consciousness, Hines laid in a decontamination shower with his shirt pulled over his face.
"In his state, the sensation could conceivably feel like waterboarding," Zinger wrote.
Despite Hines's pleas for help and signs of medical distress, the nurse on duty at the prison "failed to conduct any assessments" or perform "life-saving treatment."
That contradicts documentation the nurse filed at the time, the report says. She no longer works with CSC.
The cause of death, according to a post-mortem report, was lack of oxygen due to being pepper sprayed.
But CSC's investigation into Hines's death didn't directly link the "multiple uses of pepper spray to Matthew's ensuing medical emergency," Zinger wrote.
Two guards were given reprimand letters, while a correctional manager received a reprimand letter and lost one day's worth of pay.
But no one, Zinger wrote, has been "held to account" for the deficiencies that "contributed to Matthew's death."
RCMP reopened the investigation into Hines's death in the fall of 2016, transferring the case to Nova Scotia.
"Nova Scotia RCMP has provided a copy of the investigation to the Public Prosecution Service in New Brunswick for review," Nova Scotia RCMP spokeswoman Cpl. Jennifer Clarke said in a statement on Tuesday.
For more than a year, Hines's family in Cape Breton believed their son and brother died from a seizure. The true story of his death continues to haunt them.
Hines struggled with mental health
"The sheer number of correctional staff who were involved in or witnessed Matthew's death is incomprehensible to us," Hines's family said in a statement released on Tuesday.
"Why did no one prevent this from happening to him?"
Hines struggled with mental health issues throughout his life, but couldn't get the help he needed in Cape Breton, his family said.
They believe he may have been having a mental health emergency on the night of his death.
"The fact that Matthew was treated with such indignity breaks our heart," his family wrote.
"We know that Matthew, for all of his struggles, would never have treated another human being that way."