Computer problems bring all NC DMV driver’s license offices to a standstill

Richard Stradling
·1 min read
Examiner Tya Barnes makes Sidney Tindall Jr.’s photo for a new drivers license at the NC DMV driver license office on New Bern Avenue in Raleigh in a file photo from Aug.. 29, 2024.

The N.C. Division of Motor Vehicles resumed business at its driver’s license offices late Thursday afternoon, after problems with the state’s mainframe computers prompted it to suspend operations earlier in the day.

After dealing with sporadic connections to the mainframe computer since Wednesday, the DMV decided to stop processing transactions at all 112 driver’s license offices until the problems were fixed. The DMV said it was back online by about 3:15 p.m.

The mainframe computers are maintained by the N.C. Department of Information Technology.

Online services and self-service kiosks were also experiencing sporadic outages, according to the DMV, as had the license plate agencies, which are run by private contractors.

Doors at the DMV offices remained open Thursday and customers were free to wait, said spokesman Marty Homan.

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