COVID-19 Impact & Recovery Analysis- SaaS Customer Relationship Management (CRM) Market 2019-2023 | Adoption of SaaS CRM by SMEs to Boost Growth | Technavio

·5 min read

Technavio has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by USD 33.15 billion during 2019-2023, at a CAGR of 14% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment.

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Technavio has announced its latest market research report titled Global SaaS Customer Relationship Management (CRM) Market 2019-2023 (Graphic: Business Wire)

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Please request Latest Free Sample Report of 2020-2024 on COVID-19 Impact

The market is concentrated, and the degree of concentration will decelerate during the forecast period. Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE. are some of the major market participants. The adoption of SaaS CRM by SMEs will offer immense growth opportunities. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Adoption of SaaS CRM by SMEs has been instrumental in driving the growth of the market.

SaaS Customer Relationship Management (CRM) Market 2019-2023: Segmentation

SaaS Customer Relationship Management (CRM) Market is segmented as below:

  • End-user

    • Retail

    • Banking

    • Financial Services

    • And Insurance (BFSI)

    • Manufacturing

    • Telecom And IT

    • Healthcare

    • Other End-users

  • Geographic Landscape

    • APAC

    • Europe

    • MEA

    • North America

    • South America

To learn more about the global trends impacting the future of market research, download the latest free sample report of 2020-2024: https://www.technavio.com/talk-to-us?report=IRTNTR31630

SaaS Customer Relationship Management (CRM) Market 2019-2023: Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our SaaS customer relationship management (CRM) market report covers the following areas:

  • SaaS Customer Relationship Management (CRM) Market size

  • SaaS Customer Relationship Management (CRM) Market trends

  • SaaS Customer Relationship Management (CRM) Market analysis

This study identifies the integration of analytics into SaaS CRM as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years.

SaaS Customer Relationship Management (CRM) Market 2019-2023: Vendor Analysis

We provide a detailed analysis of vendors operating in the SaaS customer relationship management (CRM) market, including some of the vendors such as Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE. Backed with competitive intelligence and benchmarking, our research reports on the SaaS customer relationship management (CRM) market are designed to provide entry support, customer profile, and M&As as well as go-to-market strategy support.

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SaaS Customer Relationship Management (CRM) Market 2019-2023: Key Highlights

  • CAGR of the market during the forecast period 2019-2023

  • Detailed information on factors that will assist SaaS customer relationship management (CRM) market growth during the next five years

  • Estimation of the SaaS customer relationship management (CRM) market size and its contribution to the parent market

  • Predictions on upcoming trends and changes in consumer behavior

  • The growth of the SaaS customer relationship management (CRM) market

  • Analysis of the market’s competitive landscape and detailed information on vendors

  • Comprehensive details of factors that will challenge the growth of SaaS customer relationship management (CRM) market vendors

Table Of Contents:

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

  • 2.1 Preface

  • 2.2 Preface

  • 2.3 Currency conversion rates for US$

PART 03: MARKET LANDSCAPE

  • Market ecosystem

  • Market characteristics

  • Market segmentation analysis

PART 04: MARKET SIZING

  • Market definition

  • Market sizing 2018

  • Market size and forecast 2018-2023

PART 05: FIVE FORCES ANALYSIS

  • Bargaining power of buyers

  • Bargaining power of suppliers

  • Threat of new entrants

  • Threat of substitutes

  • Threat of rivalry

  • Market condition

PART 06: MARKET SEGMENTATION BY END-USER

  • Market segmentation by end-user

  • Comparison by end-user

  • Retail - Market size and forecast 2018-2023

  • BFSI - Market size and forecast 2018-2023

  • Manufacturing - Market size and forecast 2018-2023

  • Telecom and IT - Market size and forecast 2018-2023

  • Healthcare - Market size and forecast 2018-2023

  • Other end-users - Market size and forecast 2018-2023

  • Market opportunity by end-user

PART 07: CUSTOMER LANDSCAPE

PART 08: GEOGRAPHIC LANDSCAPE

  • Geographic segmentation

  • Geographic comparison

  • North America - Market size and forecast 2018-2023

  • Europe - Market size and forecast 2018-2023

  • APAC - Market size and forecast 2018-2023

  • South America - Market size and forecast 2018-2023

  • MEA - Market size and forecast 2018-2023

  • Key leading countries

  • Market opportunity

PART 09: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES

  • Market drivers

  • Market challenges

PART 11: MARKET TRENDS

  • Rising number of partnerships and acquisitions

  • Integration of AI into SaaS CRM

  • Integration of analytics into SaaS CRM

PART 12: VENDOR LANDSCAPE

  • Overview

  • Landscape disruption

PART 13: VENDOR SHARE

  • Vendor share

PART 14: VENDOR ANALYSIS

  • Vendors covered

  • Vendor classification

  • Market positioning of vendors

  • Adobe Inc.

  • Microsoft Corp.

  • Oracle Corp.

  • Salesforce.com Inc.

  • SAP SE

PART 15: APPENDIX

  • Research methodology

  • List of abbreviations

  • Definition of market positioning of vendors

PART 16: EXPLORE TECHNAVIO

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View source version on businesswire.com: https://www.businesswire.com/news/home/20200706005450/en/

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