DHL accused of charging hidden fees; How to avoid Kijiji scams Inbox: CBC's Marketplace cheat sheet

·4 min read
Michelle Sinclair says she found out the hard way that 'import duty/tax and clearance fees' owed on an imported Irish football jersey were mostly processing fees that went to DHL. (Colin Hall/CBC - image credit)
Michelle Sinclair says she found out the hard way that 'import duty/tax and clearance fees' owed on an imported Irish football jersey were mostly processing fees that went to DHL. (Colin Hall/CBC - image credit)

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Calgary mom accuses courier giant DHL of charging 'hidden fees'

Michelle Sinclair knew her son Aodhan only wanted one thing for this 10th birthday — a football jersey from his favourite team in Dublin, just like the one his dad owns.

So the Calgary mom ordered it online last month and paid $24 for shipment to Canada, using one of the biggest courier companies in the world — DHL, which operates in 220 countries and is known for its bright yellow planes and trucks with bold red lettering.

But as Go Public reports, two days later, DHL emailed Sinclair, saying she had to pay another $23 before the package could be delivered to her door.

And she's not the only one complaining. Read more

Sinclair says this email from DHL is misleading, because most of the $23.25 fee had nothing to do with duty or taxes — it was a 'processing fee' for the company.
Sinclair says this email from DHL is misleading, because most of the $23.25 fee had nothing to do with duty or taxes — it was a 'processing fee' for the company.(Submitted by Michelle Sinclair)

He was robbed in a Kijiji deal. Now he's warning others

Luke Roes, a musician in London, about 190 km southeast of Toronto, is sharing some words of caution after being robbed during a routine Kijiji sale earlier this month.

He answered his front door last Thursday to a buyer who had arrived late to purchase his 2015 MacBook Pro. But the buyer quickly grabbed the laptop and bolted, escaping into a nearby Nissan.

Now, Roes is encouraging sellers to take a closer look at the prospective buyer's account before agreeing to a sale. Kijiji accounts show how long a person has been on the platform. The account he'd been communicating with had only been functional for a day.

Musician Luke Roes warns buyers and sellers to check people's online accounts before agreeing to make exchanges with anyone.
Musician Luke Roes warns buyers and sellers to check people's online accounts before agreeing to make exchanges with anyone. (Submitted by Luke Roes)

There are unpaid fines all across the country. Over $1 billion worth, CBC investigation finds

More than 12 years after a propane explosion in Toronto killed two people, levelled large parts of a neighbourhood and sent thousands running from their homes in fear, those convicted on regulatory charges have yet to pay more than $5 million in fines imposed by an Ontario court.

They are among the hundreds of unpaid fines worth more than $1.3 billion that provincial and territorial governments across Canada are owed but have failed to collect. CBC News asked justice departments in every province and territory for records of unpaid fines and every one except Alberta provided some information. Read more

WATCH | Fines worth more than $1.3B have been going unpaid for years:

What else is going on?

Ontario rejected proposals to protect LTC residents, deeming them 'too expensive': documents
Commission heard that province 'chose' not to hire thousands of additional long-term care staff.

Families from Saskatoon building evacuated for carbon monoxide leak stunned by ambulance bills
Isolation, lack of resources and service job losses make a frustrating mix.

Ticket company to pay $9M to artists and audiences, bringing down curtain on lawsuit
Brown Paper Tickets says it was already paying out, but Alberta theatre director still waiting.

Buying a house without stepping foot inside? No problem, say these realtors
More buyers are relying on drone imagery and Zoom calls to scope out their future homes.

This week on Marketplace

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(CBC)

Does driving at night drive you nuts?

Are you constantly wincing at bright headlights?

Tonight, we take a closer look at what's really happening when drivers are confronted with bright headlights and how to help fix the problem.

Some drivers told us they tint their windows to help fight back against brutal headlight glare.

We put those windows to the test on our very own test track. We also expose the dangerous side of dark tints, and why many shouldn't be on car windows at all.

Catch up anytime on CBC Gem.

-Charlsie Agro and the Marketplace team

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Got a gripe? Getting the run-around? Fighting the good fight? Tell us about it! You can get in touch with us with your story ideas and tips at marketplace@cbc.ca

Watch past episodes of Marketplace anytime on CBC Gem.