Beloved throughout the community for its stock of new releases and innovative programs for kids and adults alike, the East Ferris Public Library is by all accounts doing all right by the people. However, staff are always looking to improve services, and are in the process of putting together a new strategic plan—and they want to hear from you, East Ferris.
If you have thoughts to share, now is the time to do so, as this strategic plan will help guide the library and the library board for the next five years. The survey is anonymous, and you can skip a question if you feel the need. If letting them know how often you visit the library is a little too personal for you, well just move on to question two and carry on.
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The idea is to get a clearer understanding of what services are most used—or least used—to help library staff better suit patrons’ needs. As such, they’d like to know whether you use the computers, access the internet while there, or take advantage of inter-library loans.
Staff also would like to know how you feel about the facility in general, including the hours of operation and customer service. They are also curious as to how best to get the word out to people about upcoming programs. Do people follow the library on social media, visit the library’s website for updates, or subscribe to the eNewsletter? Staff would like to know, so don’t be shy to reach out.
One of the questions asks “how important is the library to you and your family?” If it is, be sure to take a few minutes to fill out the survey, a link to which can be found on the library’s website at efpl.ca. It’s on the homepage, just scroll down to find it.
David Briggs is a Local Journalism Initiative reporter who works out of BayToday, a publication of Village Media. The Local Journalism Initiative is funded by the Government of Canada.
David Briggs, Local Journalism Initiative Reporter, BayToday.ca