Municipality seeks public feedback on communication plan

·2 min read

Your opinion matters.

The Municipality of Chatham-Kent is asking local residents to take part in a survey to measure the effectiveness of how the municipality communicates information.

“We recognize the growing demand for open and two-way communication, as well as the importance of listening to our citizens, gathering feedback and expanding the use of technology in accessing information,” said Amy Wilcox, Manager of Corporate Initiatives for the Municipality of Chatham-Kent.

The survey will form the basis of a new Corporate Communication Plan for 2023 to 2026 and set standards for future communication practices.

Wilcox said the survey aims to learn more about what communications channels, such as websites, social media, signage, and newspaper ads, the public use to get information from the municipality regarding municipal programs and services.

She added public feedback and input from residents are essential to ensure the municipality utilizes the most effective and efficient methods of communication.

“It’s a priority for us to connect, engage and share information with you - our community - about the municipality’s programs and services that matter most to you,” she said.

Wilcox said the more opportunities the municipality gives the public to provide their honest feedback, the better they can serve them.

“Everyone has an active role to play in communications. Municipal government communications is a continuous cycle between council’s decision-making, administration’s project implementation, and the public feedback process,” she said. “All three must work in conjunction to keep all parties fully informed. As long as this cycle continues to evolve and strengthen, Chatham-Kent can continue to be a ‘great place to grow.’”

The survey deadline closes on September 23rd. The survey consists of six sections and will take approximately 15 minutes to complete.

Survey results will be shared with the public later this fall.

Those who wish to take part in the survey can do so by visiting

Bird Bouchard, Local Journalism Initiative Reporter, The Ridgetown Independent News