Muskoka Lakes Chamber of Commerce a beacon in uncertain times

·2 min read

MUSKOKA LAKES — Norah Fountain is used to wearing many hats as the executive director of the Muskoka Lakes Chamber of Commerce. However, the COVID-19 pandemic has presented new challenges and longer workdays for Fountain, as local business owners have turned to the chamber for guidance in an uncertain time.

Advocacy quickly became a focus for the chamber in the early days of lockdown, Fountain explained, because, “we knew right away there would be businesses who would fall through the cracks.”

The chamber helped to get the Muskoka Business Recovery Fund off the ground, which has received $750,000 from the District of Muskoka and an additional $2.1 million from the federal government.

Still, the chamber has its own business to operate and this year will be different. The Township of Muskoka Lakes has pulled back on its financial support for the chamber, to the tune of $20,000, “to keep their budget in line,” Fountain said.

As a result, the Port Carling Visitor Information Centre will not open this summer.

The chamber will receive $27,000 from the Township to maintain its operations, which this month include a virtual job fair as well as outreach to attract Canadian travellers.

“We are their front line tourism arm,” Fountain said, of the chamber’s 24-year relationship with the Township. “We put the money right back into the local economy.”

COVID-related questions meant the chamber was “inundated with phone calls,” according to Fountain who has worked on developing resources like a set of COVID guidelines businesses can use as they reopen. As well, the chamber has provided hiring assistance for seasonal workers and helped local businesses move into e-commerce.

The chamber also began a Facebook group, Muskoka Lakes Resiliency to connect businesses and extend their reach, posting the menus of local restaurants to encourage takeout business.

Fountain also raised the idea of assembling a Muskoka Recovery Task Force to help aid businesses now dealing with coming back to a COVID economy after also suffering losses in the 2019 floods.

Some of the chamber’s 312 members fast-tracked their annual renewals to help provide stability for the chamber, as revenue-generating events have been cancelled. And, new members like CrossFit Muskoka have joined, “because they’re seeing our advocacy work,” Fountain said.

Not everyone has been able to make it through COVID-19, said Fountain, who called it “heartbreaking” that Clevelands House Resort will not be offering accommodations this summer.

It is the impact this year will have on local business owners that Fountain is thinking of as she looks further ahead. “We’re actually concerned about what 2021 will look like.”

​Kristyn Anthony reports for through the Local Journalism Initiative, a program funded by the Canadian government.

Kristyn Anthony, Local Journalism Initiative Reporter,