No vacancy: More families placed in hotels as demand for shelter surges

More homeless families are set to join the hundreds already living in hotels and motels across Ottawa as demand for appropriate shelter space continues to surge.

Between 2014 and 2017, the number of chronically homeless families seeking shelter in Ottawa leapt by 143 per cent. In the past year alone, the city has signed agreements with six more hotels and motels to house homeless families — traditionally a last resort.

But with the recent closure of one of the city's two dedicated family shelters, the need for shelter space has far outstripped the supply. In 2016, there might have been 50 homeless families put up in hotels and motels on any given night. Now there are closer to 230.

Matthew, 30, lives in a damp basement room of a budget motel on Montreal Road with his girlfriend, Lacey, and their eight-month-old daughter.

The city offered them the room after their home was destroyed by September's tornado.

There's just one small window and no kitchen. When he extends his arms, Matthew can nearly touch opposite walls. The first time he saw the room, he wept.

"I just started crying, fell on the bed," he said. "It was just the shock."

Matthew said the furniture was stained and smelled of urine before they replaced it with their own Ikea bed.

"I did a long time in prison, and I can't do time here," he said. "This is drastically worse."

There is nowhere in the room to boil water for the baby's bottles. Feeding themselves is just as difficult. Their diet has now been reduced to a single fast food meal per day.

Scores of homeless families like Matthew's spend an average of nine months in places like this. That's not acceptable, according to Coun. Catherine McKenney, the mayor's newly appointed housing and homelessness liaison.

"It's not reasonable to expect that anyone can function properly living out of a motel," McKenney said. "Especially not families, especially not families with kids."

The city pays about $3,000 per month to put a single family up in a hotel. This year, the city has overspent its budget by nearly $6 million to house homeless families.

McKenney believes that money would be better spent helping people pay their rent.

"We cannot keep going down this road we're going down," she said.

But to get a handle on the problem, the city also needs more dedicated shelter space, said Shelley Van Buskirk, director of housing services for the city.

The problem, predictably, is funding. "There's only a finite set of resources," Van Buskirk said.

Many of the families seeking shelter are coming from outside Ottawa. Some have arrived from small towns, while others have crossed illegally into Canada.

Mary and her husband Soji said they fled their home in Nigeria when the head of their family wanted to circumcise their daughters, now nine and two. They crossed the border into Canada illegally from the United States.

Mary is eight months pregnant, so the family will soon grow to five. They had a crib delivered, but they don't have enough room to set it up. The girls sleep on the floor because they're afraid of bed bugs.

Mary knows this is no place for a child. "There's no space for them to play and they can't go outside," she said.

And yet, there are families clamouring for a place like this, so many that the city has had to turn some away. Sometimes they're offered other assistance, such as transportation to other towns where they might have relatives who can help.

Sufficient settlement support for newcomers from the federal government would help ease the burden on the city and keep more families out of motels, Van Buskirk said.

The city is also trying to expand its partnerships with community groups that offer shelter space.

Once a family enters the shelter system they go to the top of the list for affordable housing. For some, that can take more than a year.

All homeless families are offered a subsidy to help them afford market rent, but even that won't help many pay the bills in such an expensive market.

Stacey said he's been looking for a place for him and his 9-year-old son for five months.

In the meantime, they and their two dogs are living down the hall from Matthew and Lacey.

The ceiling looks like it's about to collapse and there's a putrid stench that seems to be coming from the bathroom tiles.

Stacey tries to cook meals several times a week on a hot plate in the room.

"It's just very exhausting," Stacey said.

He's hoping to find a new home before the holidays, but it hasn't been easy.

"The places that I've went and viewed, there's been no less than 15 families there viewing the same places," he said.

Christmas has always been a special time for Stacey and his son, but this year there's no room for a tree.

"It really is hard to get into the Christmas spirit," he said.

CBC has agreed to use first names, and in some cases, aliases, of the people in this story because they fear the stigma associated with homelessness may hamper their ability to find housing.