N.W.T. RCMP say network issue affecting 911 calls resolved everywhere except Fort Liard

·1 min read
The Northwestel office in Inuvik. The telecommunications provider wrote on social media that a major service disruption is affecting residents ability to call 911 across all three territories.  (Mackenzie Scott/CBC - image credit)
The Northwestel office in Inuvik. The telecommunications provider wrote on social media that a major service disruption is affecting residents ability to call 911 across all three territories. (Mackenzie Scott/CBC - image credit)

The N.W.T. RCMP said an issue affecting 911 calls "appears" to be resolved in all communities across the territory except in Fort Liard.

Earlier on Saturday, Insp. Dean Riou had said a "partial communication disruption" could affect the public's ability to contact the police by phone.

Those who couldn't get through to 911 or the RCMP were asked to go to the local detachment to speak with an officer, or have somebody attend on their behalf, in the meantime.

Residents of Fort Liard are still advised to do so, Riou said.

Riou said the disruption was affecting various communities in the N.W.T., but did not specify which ones.

Northwestel wrote on Facebook on Saturday that the outage was affecting all communities in the N.W.T.

In a Facebook post on Saturday, Northwestel wrote "some customers may experience impacts to landline and cellular phone, 911 services and TV."

The service provider said in its social media post it is working to fix the issue, although no update has been provided as of Sunday morning.

A spokesperson for Northwestel wrote in an email that "technicians are continuing work to repair damaged infrastructure in a remote location that is impacting some Internet, cellular and TV service."

They didn't provide details on the cause or location of the issue.

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