After parents exposed to COVID-19 at seniors' residence, Montreal woman calls for reform

Carol Henzie says the provincial and federal governments need to do more to protect people like her parents after they were exposed three times to COVID-19 in a Pointe-Claire home for independent seniors.

"The people that are supposed to be caring and taking care of our parents and our seniors are exposing them to the virus," said Henzie, citing Feb. 18 as the third time her parents were put at risk.

"We're supposed to protecting our seniors, and we're not."

Her parents live in Maywood Pointe-Claire and she recently found out that an in-home care worker from a local CLSC tested positive for the disease just a few days after visiting her mother and father.

Now her mother has tested positive, and is in quarantine with her husband. They had both been vaccinated earlier in the week and, so far, Henzie said her father is doing just fine.

"Neither of us have any symptoms," said Terrence Henzie. "We neither have a cough or cold or sneezing or wheezing. Nothing of the kind."

Preliminary data from the Institut national de santé publique du Québec suggests the vaccines are 80 per cent effective after two weeks for health-care workers and after three weeks among the residents of long-term care homes.

Carol Henzie said she holds public health accountable for her parents being exposed. She wants to see all health-care workers tested regularly for the disease if they work with seniors.

CIUSSS says it is following regulations

Hélène Bergeron-Gamache, a spokesperson for the West Island regional health board, said the CIUSSS de l'Ouest-de-l'Île-de-Montréal follows the provincial directives for screening health workers.

"We strongly encourage our employees to get tested preventively and on a regular basis," she said in an email.

"To facilitate access, mobile screening clinics are located in some of our facilities."

The agency also follows infection prevention and control rules, providing all employees with the appropriate equipment and training they need to safely provide quality care and services, Bergeron-Gamache said.

"Remember that, with community transmission still present, no one is safe from contracting the virus," she said.

Quebec long-term care homes struggled through pandemic

Long-term care homes — in particular CHSLDs, where residents have significant health or mobility issues — were hit hard by COVID-19 last spring as both staff and visitors brought the highly contagious disease into facilities.

There has been a chorus of calls for reform since the early days of the pandemic, as its impact on long-term care homes has brought to light many issues with the way both private and public residences are managed.

Francine Ducharme, a geriatrics researcher and nursing sciences professor at Université de Montréal, recently helped prepare a report on long-term care for the Royal Society of Canada in 2020 that showed Canadian seniors' homes have allowed staff-to-patient ratios to drop.

The homes have also increasingly shifted to lower-paid care aides and personal support workers, who are often given "variable and minimal formal training," according to the report.

A separate report by Quebec's ombudsman revealed the majority of the deaths attributed to COVID-19 in the province between March and June 2020 were among long-term residents — 3,890 in all.

In some cases, ombudsman Marie Rinfret noted, overworked staff could not meet residents' basic needs such as being fed, changed or comforted as they died.