Southgate moves to solve office phone woes

·1 min read

Southgate approved a six-month position funded from federal COVID-19 re-start money for someone to answer calls and convey messages at the township office.

Councillors agreed that the number one complaint they are hearing is how hard it is to get to talk to people at the township.

“I’ve been told on more than one occasion that our phone system sucks,” reported Deputy-Mayor Brian Milne at the Mar. 17 meeting.

The opening was already being made known, after the issue came to a head during a staff meeting a couple of weeks earlier, council heard.

“We’re really trying to alleviate that as quickly as possible,” said Kayla Best, township human resources staff. Applications closed this week and the job should be filled in April.

The position will be re-assessed after six months. The new hire also can help by answering first general inquiries about forms and procedures. That will free up staff who are at work on active files in planning, for example.

Along with the building season opening, every new house has to register for water and wastewater service, increasing the number of calls.

M.T. Fernandes, Local Journalism Initiative Reporter, Dundalk Herald