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Suncor responds to video of faulty Petro-Canada pump in Laval

Suncor responds to video of faulty Petro-Canada pump in Laval

Petro-Canada's parent company, Suncor, has responded to a video that showed clients were being overcharged for gas at a pump in Laval.

The widely shared online video, posted Oct. 6, showed one client's total going up even after they had finished fuelling their car.

The company said Wednesday that its fuel pumps are inspected each year, but sometimes technology fails.

"Unfortunately, in spite of our best efforts, fuel pumps may malfunction from time to time," wrote Suncor spokesman Paul Newmarch in an email to CBC.

"When sites become aware of a concern with one of the pumps, we have a process in place that requires site operators to immediately shut down the pump for repairs."

The Saint-Eustache resident who shot the video, Dylan Fisher, said the problem had been fixed as of Oct. 17.​

The Petro-Canada station where the video was taken is on the service road of Highway 440 and 100th Avenue in Laval.

Fisher said he's seen this kind of skimming before, from another video someone took at an Esso station.

"At least now, more people will be aware of it. So now when people go to get gas, they know that when they let off the lever, if they wait five to 10 seconds, they'll see if it keeps charging," Fisher said.

The manager of the Laval Petro-Canada station refused CBC's request for comment.