A mother-of-five living in social housing says she's been battling an infestation of bedbugs and cockroaches so bad that she's thrown out most of her belongings and her family has moved to the basement to seek refuge.
For the past year, Meram Saleh Sogui — a refugee from Chad, now a permanent resident in Canada — has been trying to get building administrators with Ottawa Community Housing (OCH) to deal with the problem, showing them videos of cockroaches and bedbugs ravaging her children in the upstairs bedrooms.
The problem has gotten so severe that her oldest children, Saleh Sogui said, have asked to return to their politically unstable homeland.
"They are neglecting us," said Saleh Sogui.
"I try to convince them: 'Just come and look!' You can see the situation. My kids are sleeping on the floor because of the insects biting them at night. It's a really horrible situation."
Saleh Sogui said OCH did send a pest control company six months ago, despite the fact she's been complaining since last November.
The company performed a single treatment each for cockroaches and bedbugs, but she said the technicians warned it was a "Band-Aid" solution.
Sure enough, within a week the bugs were back, she said.
Finally Saleh Sogui said the Children's Aid Society got involved, prompted by a call from one of the children's teachers who visited the home last month.
"Thank you so much to her teacher," said Saleh Sogui, her hands clasped together.
She credited the involvement of CAS for another bug treatment last week, as well as what she said was the first in-person visit from someone from OCH.
During that visit, the OCH staff member recognized the problem was an emergency, Saleh Sogui said, and told the family they would be moved temporarily for several months so that major pest eradication work could begin.
Saleh Sogui said she saw their new place last week.
"I'm picking up the keys Monday."
Neighbour shares bug infestation
Eliminating a major infestation at a rowhouse will only work if all the other units are targeted, said Norma-Jean Quibell, housing advocate for Association of Community Organizations for Reform Now (ACORN) Ottawa.
CBC spoke to the neighbour who shares a wall with Saleh Sogui. They said their family, which includes six children, has been dealing with a similar infestation.
That home also had a treatment last week, the neighbour said, but the family hasn't been told to move out — nor did they know major work was planned for next door.
"There seems to be a lack of organization and a lack of empathy towards these people," Quibell said.
More proactive approach sought
In an email, OCH said it couldn't comment on the family's situation for privacy reasons.
"Pest management is a priority for the Ottawa Community Housing Corporation and we take this issue very seriously," said the statement.
OCH said it has a toll-free complaint service, which Saleh Sogui said she tried to use, both by herself and through advocates like ACORN — to no avail.
ACORN is now seeking a more proactive approach like the one adopted in Toronto last year, which would include regular inspections of rental buildings.
The committee did support some recommendations to improving how the city handles infestations, adding two new inspectors and creating a database to keep track of problems.
Life in the basement
For now, Saleh Sogui and her family are sleeping on the concrete floor in the basement, where the bugs don't seem to show up, their food stored in Rubbermaid containers.
During the worst of the infestation, Saleh Sogui said her children would nod off in school, having been woken up by bugs in the night.
She said her older teenagers have asked to return to Chad — a country dealing with violence and terrorism and which has received Canada's highest-risk travel advisory — rather than live with the merciless infestation that's taken over the home.
"I try to give them hope," said Saleh Sogui, adding that she tells her children they'll one day leave social housing and work to improve conditions for others.
"If any person is living in this situation, the city should know: it's unacceptable."