Passengers pleased with WestJet's mea culpa in Mexico mix-up

WestJet passengers who had been critical of the airline over flight and hotel issues in Mexico earlier this month say they're happy with the compensation they've been offered.​

Flight WS 2841 from Cancun to Ottawa was cancelled Jan. 5 and more than 100 passengers were taken to a hotel that wasn't expecting them, forcing some to find another and pay for it themselves.

WestJet apologized and said their booking partner made a mistake.

The airline has refunded the cost of the flight back to Ottawa, paid them back for any expenses because of the issues and given them a $500 travel credit.

Passengers who had gathered at an Ottawa lawyer's office Sunday to discuss the possibility of a class-action lawsuit left happy with the offer and no longer interested in legal action.

"Initially your emotion wants you to be reimbursed fully, to re-experience the [entire] trip," said Luc Gervais.

"In reflection … the reimbursement of the flight from Cancun to Ottawa is definitely an admission something went wrong and WestJet wants to do good with its future clients."

Chris Spiteri, a passenger who's also a lawyer, said he'll fly with WestJet again.

"You're not going to penalize someone forever," he said.

"Sometimes unfortunate things happen … they've taken responsibility. I've never had [another] issue."