letter of complaint about the coffee chain's lids, saying he should just ask for a different lid.Tim Hortons has responded to a customer's
Bryan Hansen's open letter addressed to the company's "Lid Manager," "Product Containment Engineer" or "Liquid Suppression Expert" went viral last week as coffee drinkers agreed with his claims that Tim Hortons' flat coffee lids are terrible at their job.
What makes your lids so substandard is their inferior design. There is nothing more frustrating than receiving a piping hot coffee on my way to work and being too scared to open it lest a creamy see of caffeinated goodness overflow in my cupholders. Have you ever tried pulling open your lid in a vehicle, setting the coffee down, and then turning a corner? Disastrous.
The snarky letter writer goes on to compare the mess left by dried coffee on a car seat to a BP oil spill before describing a gruesome scene involving a bleeding lip, cut on the lid's sharp plastic, and scalding coffee splashing everywhere.
A Tim Hortons spokesperson told the Financial Post customers can simply ask for a lid that's dome-shaped, like the kind they sell with lattes, if they dislike the flat lids. The company said the same in a Facebook post to Hansen.
In response, he posted with a tone of slight disappointment.
"I don't think you should have to specifically request something other than a death trap to contain your beverage, but at least there's progress being made!" he wrote.
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