Air Canada enforces 45 minute check-in rule
Air Canada is telling customers they must be checked in 45 minutes before a flight and the policy isn't open to exceptions.
The company says computers shut down automatically at the 45-minute deadline and will not accept any further check-ins.
Over the weekend in Whitehorse, passengers who had arrived about an hour before the flight but were still waiting in line at the cut-off time found themselves out of luck.
On July 20 in Whitehorse, Chris Hall discovered he wasn't going anywhere with Air Canada when he arrived at the check-in counter five minutes late for the 45-minute deadline to check in.
"It's frustrating because the plane is still here for another 40 minutes and I can't get on it and it really doesn't make much sense. Five minutes and now I have to pay $250," he said.
Air Canada declined an interview with CBC but did send an e-mail directing to its website to read the check-in policy.
Hall booked a flight with a competing carrier.
The Air Canada flight was delayed and departed for Vancouver 12 minutes late.
