Retailer offers $100 gift card, free online-shopping lessons to Australian grandfather who shops ‘online’ with cash

Trevor Head of Queensland, Australia, doesn't have a credit card or a debit card. He doesn't have a Pay Pal account either. So when he the 72-year-old grandfather of three saw something he wanted to buy online, he got creative.

The retired train master sent retailer Kogan $15 cash in the mail, along with a note:

"Please find enclosed $15 for the purchase of a DIGITAL BREATHALYSER as advertised by you on the internet."

Head told news.com.au that this wasn't his first "online shopping" experience. He's purchased three or four other items from the internet.

"What I try to look for is [the retailer's] phone number. I ring them up and get their bank account details and I transfer the money."

"I don't have a credit card. I'm 73-years old and I don't need someone to steal what little money I have left," Head added, admitting that he's pretty computer illiterate and was only introduced to the internet two years ago on a hand-me-down computer.

He couldn't find the Kogan number, so he just sent the cash in the mail.

Kogan founder Ruslan Kogan said he thought Head's letter was the sweetest one he'd seen since his site launched seven years ago.

In response to the letter, Kogan sent Head the item he wanted to purchase, along with a $100 gift card for the store — and an handwritten offer to personally teach Head to shop online.

Head said he's now looking into purchasing some preloaded Visa/Mastercard debit cards so he can continue shopping online.

After the news.com.au story was published, readers flocked to Kogan's Facebook page to praise the retailer.

"A wonderful story. Good on you, Kogan, for being human and being accessible to all. It's heartwarming to hear of personal touches and going the extra mile. Well done you!" wrote one reader.

"Great personal response from the CEO. He gets my business too!" wrote another.

Good customer service goes a long way.