Family's car 'stuck in Morrisons' car wash' for nine days after malfunction

Kenny Macfarlane's wife and daughter were trapped inside the Honda at the car wash in Glasgow. (Reach)
Kenny Macfarlane's wife and daughter were trapped inside the Honda at the car wash in Glasgow. (Reach)

A family claims their car has been stuck in a Morrisons’ car wash for nine days.

Kenny Macfarlane said the rollers at the car wash in Newlands, Glasgow, went haywire and clamped his Honda CR-V in place.

He added that his wife and daughter were unable to open their doors and had to escape from a rear door.

Macfarlane said: “It all happened in just a few seconds – a huge bang and then whack, they didn’t know what was happening."

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STOKE ON TRENT, ENGLAND - NOVEMBER 04: A sign outside a Morrisons supermarket, operated by Wm Morrison Supermarkets Plc on November 04, 2021 in Stoke on Trent, England . (Photo by Nathan Stirk/Getty Images)
A Morrisons' spokeswoman said the supermarket is 'investigating the matter with the customer'. (Getty)

He added: “It had started and was normal until the brushes reached the side. There was a huge bang on the passenger side and the car got thrown across the car wash and smashed into the driver’s side.

“The big pillar on the right smashed through the drivers’ door and pinned the car. The pillar on the left has sheared and it’s come flying across and battered the car.

“It was like being in a collision. The car jumped through the air. It ended up embedded in the big pillar.”

Photographer Macfarlane said his wife and daughter were left traumatised and claimed the store said it was up to him to move the car.

He said: “They were sitting in the car freaking out, screaming, wondering what was happening and thinking, ‘Someone must know we’re here’, but nobody did.

“Our daughter climbed over the seats and got in the back, got out and went into the shop. She then had to get her mum out over the seats."

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A Morrisons' spokeswoman confirmed it was “investigating the matter with the customer” and added its staff and legal team had always acted professionally.

Macfarlane said he had lost work without his car, adding: “An engineer went to the store, the ones who do the service and maintenance, and said he couldn’t do an inspection while the car was there.

“I’ve been told the store can’t do anything for me to get it moved. They said it’s down to me.”

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A ­spokeswoman for Morrisons said: ‘We are aware of this incident and are currently investigating the matter with the customer.

“Therefore we do not think that it is appropriate to comment further at this stage.

“At all times during the course of investigating this claim our colleagues and legal team have been polite, courteous and professional towards Mr Macfarlane.”