ITV apologises after glitch blocks viewers from using ITV Hub
ITV has had to apologise to fans after their catch-up app the ITV Hub stopped working for a lot of people.
Viewers were complaining that they weren't able to access the app, instead being stuck in a constant loop of being asked to log in and/or endless loading screens.
The official Twitter account for the service has posted a tweet reading: "Really sorry everyone, we've been having problems with login tonight.
Really sorry everyone, we've been having problems with login tonight. We've made a change for now so that you can watch without logging in. If you're using the Hub app, close and open it again. Apologies.
- The ITV Hub (@itvhub) March 22, 2019
Related: Coronation Street fans complain to ITV over classic episodes error
"We've made a change for now so that you can watch without logging in. If you're using the Hub app, close and open it again. Apologies."
Despite the apparent fix to the issue, viewers stated in the replies that they were still unable to get the Hub working, with some saying they had even gone one step further and had uninstalled and re-installed the app.
Yeah still wont let me watch a programme I have uninstalled and reinstalled the app still can't watch it. Why don't you stop playing football give it back to the BBC then the rest of a can enjoy our programmes, that dont like football! This is appalling
- Lydia Smith (@XLydiaSmithX) March 22, 2019
Come on ITV... some of us have no social life and want to watch you on a Friday night.. still not working
- Sarah Whiteman Usher (@sarahusher1066) March 22, 2019
This is all we’ve had all evening. !! We want answers @itvhub pic.twitter.com/xQwHETXcCy
- ian cable (@handsome_cabby) March 22, 2019
Still don’t work even after taking the advice given to customers.
Cheers for nothing tonight!
😡😡😡😡😡😡- Ashish Patel (@Ashishpatel1972) March 22, 2019
The ITV Hub has also come under criticism over time from users for not having subtitles on the smart TV version of the app, for not offering live TV on all versions, and for not being available on PlayStation 4, despite its competitors (BBC iPlayer, All 4 and Demand 5) all being on Sony's console.
In regards to the last point, the Twitter account said just days ago that: "Unfortunately at this moment in time we do not have any info of if or when ITV Hub will be available for PS4 devices."
Unfortunately at this moment in time we do not have any info of if or when ITV Hub will be available for PS4 devices.
- The ITV Hub (@itvhub) March 21, 2019
Related: ITV Hub glitch stops fans from watching Britain's Got Talent semi-final
It should be noted that ITV live and catch-up is available through the Sky Go/TV from Sky apps, but that does require being a paying Sky customer.
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