Six train failures in back-to-back rush hours have caused commuting havoc in Ottawa, forcing Confederation Line passengers to be evacuated from their trains — and in one case, requiring them to walk along the tracks in the downtown tunnel.
The extent of the chaos was confirmed Thursday morning at an OC Transpo news conference.
OC Transpo boss John Manconi told reporters that customers don't "want to hear the excuses, the rationale, the technical nuts and bolts, they want one thing — service."
But for those interested in what's gone wrong this time with the $2.1-billion Confederation Line, here are the nuts and bolts.
4 trains down Wednesday
At 4 p.m. Wednesday, a cable that's part of the support system for the overhead electrical cable came loose and broke just east of St-Laurent station.
Rideau Transit Group (RTG) CEO Peter Lauch, who also attended the Thursday news conference, said he doesn't know why the cable broke, but it didn't appear to be weather-related.
The breakage immobilized one train. Riders were told to get off, and they had to walk along the track to St-Laurent station.
A little more than an hour later, around 5:20 p.m., the repair work ended up immobilizing a westbound train just east of Tremblay station. In this case, since the train was farther away from the station, another train pulled up beside it to ferry passengers to the next station.
Those passengers had to walk across the rail bed to the working train.
Troy Charter, OC Transpo's direction of operations, said the "fluid situation" resulted in "a challenge in communicating real-time information to our customers."
Two more unrelated problems then occurred: a westbound train at uOttawa station lost power around 7:20 p.m., and less than an hour later, an eastbound train had a door issue at Bayview station.
In four hours, four trains were taken out of service.
Only 5 trains at one point
The overhead cable system was fixed after midnight, but there were additional power issues overnight in the maintenance yard overnight.
Those issues, plus the fact three trains are in the shop for "heavy maintenance," meant the morning rush hour began with only nine trains in service.
That number first fell to seven, and at some points Thursday day all the way to five — the lowest level during the five months the Confederation Line has been in operation.
At 5:30 a.m., a light rail vehicle lost power just east of Rideau station, and the train could not continue. Customers were asked to disembark, and had to walk about alongside the track — in the tunnel — about 15 metres.
An hour later, another power issue stopped a westbound train at Tremblay station. It wasn't until 8 a.m. that both these trains were removed and trains were able to run the length of the 12.5-kilometre track.
The power loss issues appear to be related to arc flashes, which we heard about earlier this month. The arc flash likely stems from a buildup of carbon and salt on the roof of the trains, coupled with small cracks in the inductors — which filter electrical power from the overhead cable to the train.
RTM's short-term hacks to address the issue include cleaning the carbon and salt off the roofs and building a "chimney" around the inductors to protect them from the weather.
Lauch said RTG will only send out trains that have the new chimneys installed, but only 19 of the 34 light rail cars — there are two cars per train — have been modified so far.
He said it will be more than a week before the rest of the fleet has the inductor covers installed.
Only seven trains have been made available for Thursday's afternoon rush hour.