Orangeville Transit working on communication improvements for riders
Orangeville transit has acknowledged gaps in its accessible options, service disruptions and route changes — the town is working on how people can get this information more readily.
Many residents rely on Orangeville’s transit to get around. However, the town recognizes communication on schedule changes, stops and accessibility options is very important.
Tabitha Wells, acting communications manager for the Town of Orangeville, said disruptions to transit services can be anything that impacts routes servicing their regular stops, such as road closures due to events and construction work on the C-line.
Tony Dulisse, manager of transportation and development with the town, said working on getting this information out quickly to residents is an ongoing process, with continual improvements.
“Rider experience is important to us, and we are committing to doing what we can to create a positive one,” Dulisse said.
While the town has tried to communicate these changes publicly, it recognizes that not all methods of communication work for everyone. One of the forms of communication that has been updated for easier navigation is the Orangeville Transit site, but additional methods are being investigated.
Information on service disruption or cancelled buses will be posted on the web page as well as schedules, maps, mobility and rider services. To highlight important changes, a banner will pop up on the page to identify any service disruptions.
“We have heard our riders who have been asking for more regular communication, and town staff are working hard to implement more communication procedures,” said Orangeville Mayor Lisa Post. “These changes are about transparency and act as a commitment from staff to work toward an even more positive experience for those who rely on this necessary service.”
Along with communication advances, residents can expect more transit service improvements in the near future, including two new AODA compliant buses and a wheelchair-accessible school bus.
Rebecca Weston, Local Journalism Initiative Reporter, Orangeville Banner
