Do patients recommend your metro-east hospital? See Illinois report card results
The Illinois Department of Public Health launched an “enhanced” version of a tool meant to help evaluate local health care facilities in October, and patient recommendation rates for local hospitals ranged from 49% to 78%.
The Illinois Hospital Report Card allows users to search for specific facilities and use publicly available information to make informed decisions about planned health care needs. The state’s “Guide to Choosing a Hospital” says you should always go to the nearest hospital in the case of an emergency, but when choosing a facility for something like a planned surgery, you may want to consider your options.
When looking through a facility’s report card, you can see information including patient satisfaction data, median length of stays and median costs for various health conditions, nurse staffing, infection prevention, readmission rates, inpatient mortality and more.
The state health department suggests people look for hospitals that meet the following criteria:
Has the best experience with your condition
Checks and improves its quality of care
Performs well on measures of quality, including a national patient survey. (You can check quality measures at https://www.medicare.gov/care-compare/.)
Meets your location and other needs, such as visiting hours.
Participates in Medicare (if applicable)
Works with your Medicare health plan (if applicable)
In a separate grading report recently, the national watchdog group Leapfrog graded five local hospitals with Bs, while one got an A, one got a C and one received a D.
Here’s what to know about how seven metro-east hospitals performed on the Illinois Hospital Report Card.
Memorial Hospital Belleville
72% of patients would “definitely recommend” Memorial Hospital Belleville. This is 2% higher than the state average, and the numbers are based on a national, standardized survey of hospital patients.
MRSA bloodstream infections: Not significantly better or worse than state average
Clostridioides difficile infections (CDI): Statistically significantly better than state average or performing at the best possible rate
Influenza vaccination rate among health care workers: 95%
“While we are pleased to see the score is above the state average and at the national average for acute care hospitals who participate in the program, BJC HealthCare believes in continued improvement and is committed to the goal of providing the highest standard of care every day for every patient,” BJC HealthCare spokesperson Laura High said in an emailed statement.
“Our teams work closely with families and patients through ongoing conversations to improve patient experience. This makes a significant impact on the quality of care and experience.
“BJC HealthCare helps the community make informed decisions when choosing healthcare services and we believe in timely transparency of patient ratings and conversations to help inform those decisions. With this, we have been publicly reporting our individual BJC Medical Group provider ratings after their visit. You can find this information on the website athttps://findadoctor.bjc.org/find-doctor.”
HSHS St. Elizabeth’s Hospital in O’Fallon
78% of patients would “definitely recommend” HSHS St. Elizabeth’s Hospital in O’Fallon.
MRSA bloodstream infections: Not significantly better or worse than state average
Clostridioides difficile infections (CDI): Statistically significantly better than state average or performing at the best possible rate
HSHS St. Joseph’s Hospital in Breese
78% of patients would “definitely recommend” HSHS St. Joseph’s Hospital in Breese.
MRSA bloodstream infections: N/A
Clostridioides difficile infections (CDI): Not significantly better or worse than state average
HSHS officials were not immediately available for comment.
Gateway Regional Medical Center
49% of patients would “definitely recommend” Gateway Regional Medical Center.
MRSA bloodstream infections: N/A
Clostridioides difficile infections (CDI): Not significantly better or worse than state average
Gateway Regional Medical Center officials were not immediately available for comment.
Anderson Hospital
70% of patients would “definitely recommend” Anderson Hospital.
MRSA bloodstream infections: Not significantly better or worse than state average
Clostridioides difficile infections (CDI): Statistically significantly better than state average or performing at the best possible rate
“Anderson Hospital participates in reporting quality information so it is available to the public,” Anderson Hospital spokesperson Natalie Head said in an emailed statement. “It’s important to note that there are many different reporting agencies, each with their own methodologies and criteria for evaluating hospitals. We encourage individuals to consider multiple sources when evaluating our performance. Anderson Hospital recently completed its triennial accreditation with the Joint Commission, which is the gold standard of accreditation. For the 3rd year in a row, Anderson Hospital ranked in the top 6% of hospitals in the United States through another independent study done by Newsweek. Links to national and state programs and organizations that provide these reports are readily available on our quality page on our website.”
OSF Saint Anthony’s Health Center in Alton
77% of patients would “definitely recommend” OSF Saint Anthony’s Health Center.
MRSA bloodstream infections: N/A
Clostridioides difficile infections (CDI): Not significantly better or worse than state average
“Patient safety and patient experience go hand-in-hand and are always at the forefront of patient care that takes place at OSF HealthCare Saint Anthony’s Health Center,” Jerald W. Rumph, president of OSF HealthCare Saint Anthony’s Health Center in Alton, said in an emailed statement. “Our physicians, nurses and staff are dedicated to providing the safest, high-quality care to those we serve every day. We support the transparency about overall patient experience and quality and safety scores that the Illinois Hospital Report Card reports. While we humbly accept and are pleased that our Patient Experience score (i.e. hospital recommendation rate) is better than state and national averages, our team at OSF Saint Anthony’s also understands and embraces our need for continuous improvement. This patient-centered focus includes maintaining and enhancing our current standard infection ratios (i.e. infections acquired during hospital stays) that exceed national averages.”
SSM Health St. Mary’s Hospital
62% of patients would “definitely recommend” SSM Health St. Mary’s Hospital.
MRSA bloodstream infections: N/A
Clostridioides difficile infections (CDI): Statistically significantly better than state average or performing at the best possible rate
In an email to the BND, SSM Health spokesperson Erin Rinderer said updated survey results show a higher recommendation rate for the facility.
“Per our survey reports, the likelihood to recommend is at 70% for 2024,” Rinderer said.
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