Is your phone not working? Verizon overnight outage affecting customers in Miami-area

·1 min read
Paul Sakuma/AP

UPDATE: Verizon said the cut fiber was fixed and all service was restored by noon.

Read the original article below:

Verizon users in Miami-Dade County are experiencing service interruptions Thursday morning due to an outage involving a cut fiber, the company confirmed.

The outage is affecting users around Hialeah, extending south to Kendall and Homestead, Verizon told the Miami Herald in an email. People who use Verizon’s services on their cellphones, for example, are receiving “call failed” messages when trying to make phone calls. Verizon said the fiber was cut by overnight construction.

“Our engineers are aware of this issue and are onsite working with our vendor partners and local crews to resolve this issue quickly,” Verizon said in a statement.

During the peak of the outage, outage tracking website reported that more than 2,000 users were experiencing issues with Verizon, according to Reuters, which first reported on the outage.

Down Detector, the outage tracking website, at 11:35 a.m. showed about 403 users in the Miami-area were reporting issues with their Verizon service.

Verizon customers can sign into their account online to check for service outage and repair updates.