Ottawa's The Good Companions, a non-profit seniors' centre on Albert Street, says it's seen a drop in both members and volunteers since OC Transpo removed all but one of the bus routes they relied on to get there.
Prior to last week's changeover to LRT, 14 bus routes stopped in front of the centre near LeBreton Flats. Those included such well-established routes as the 95, as well as other buses that used the Transitway. Now, only the Route 16 stops at the centre during the day.
"I am broken-hearted," said Monique Doolittle-Romas, executive director of The Good Companions. "They are finding it extremely challenging now that we've been reduced to one bus every 30 minutes."
This is crazy, and who thought up this idea for seniors? - Agatha Phillips, 74
The centre serves 300 seniors a day with fitness programs, art classes, bingo and hot lunches, according to Doolittle-Romas. More than half — 56 per cent — of those who attend weekday programs travel by public transit, coming from all parts of the city, she said.
The nearest LRT station, Pimisi, is about 300 metres away on Booth Street.
Doolittle-Romas said she's heard from about 50 members and volunteers who told her that without better bus service, they can no longer get to the centre. She's calling on the city to add more buses or increase the frequency of the one remaining route.
Agatha Phillips, 74, normally takes Para Transpo from her home near Albion Road to the centre, where she likes to take part in exercise classes and sing-a-longs. But when her return trip was cancelled Thursday, she waited 25 minutes for a Route 16 bus.
"This is crazy, and who thought up this idea for seniors?" Phillips asked. "If I fall down in the winter I'll be in trouble."
Brenda Thompson, 73, has been a volunteer and ambassador at The Good Companions for five years.
"I was a voluntary shut-in for almost 12 years after my husband died because I gave up on everything, including myself," she said. "The Good Companions literally saved my life, and I'm not kidding about that."
She now takes two buses and the LRT to get to the centre, with a travel time of one hour and 20 minutes. The same commute used to take 35 minutes.
"It's not unacceptable," she said. "I am really upset about this because we're all friends and we need each other.... It's like a community in this building."
OC Transpo collecting feedback
Doolittle-Romas said she shared her concerns with OC Transpo officials when the Confederation Line was being planned, but agreed to wait and see how operating with one bus would be.
Pat Scrimgeour, OC Transpo's director of transit customer systems and planning, said in an emailed statement that in addition to Route 16, route 85 from Bayshore has been modified to drop passengers off at Pimisi station.
Doolittle-Romas said that 300-metre walk from the station is easy for a young, able-bodied person, but for a senior using a cane or walker it can be difficult, especially once the cold weather sets in.
"What about during the winter when the streets are icy?" she asked.
Doolittle-Romas said she was encouraged by a call she received Thursday from Mayor Jim Watson's office requesting a meeting with her and OC Transpo officials.
"We need to keep seniors active and engaged in Zumba and art classes or having a meal," Doolittle-Romas said. "You don't want a senior sitting home alone and isolated.It leads to depression and health issues. They deserve better than this."