Whitehorse-area residents baffled by loss of Bell cell phone service
Some people living on the Annie Lake and Carcross roads near Whitehorse say their cell phone service suddenly dropped off a couple of months ago, and they're still waiting for answers from the company that offers the service.
Resident Sophie Firmenich says she was told by Bell that an antenna was taken down and there are no plans to replace it.
"They just told me they took one antenna off and I asked, 'When they will replace it?' and they told me they don't know but it will probably be one or two years but they were not sure," she said.
Firmenich said her contractor boyfriend has lost business because he didn't get messages. The couple spent almost $500 on a booster, but her phone still doesn't work.
Can you hear me now?
Hans Oettli says he's had about 10 years of decent cell phone service at his home off the Carcross Road. Now he has to stand on top of his house to get service.
Oettli operates a dog kennel. He says many customers want to book through text messaging.
"And if I get the message the next morning, if I'm lucky, I'm probably too late because they booked somewhere else."
Josée Carbonneau says she no longer gets any service at all at her Annie Lake Road home.
"It's more than frustrating," she said. "This is my only phone for connecting where I am outside of town, I don't know for everybody's plan, but for me I'm paying $90 for nothing, actually."
CBC has contacted Bell, but so far the company has not been able to provide an explanation for the poor service.
